As you may have already noticed, at Fiverr we use our own kind of terminology. Use this glossary to learn our "Fiverr language," to easily navigate Fiverr Pro.
- The manager of the Fiverr Pro account. The administrator may assign members another role, set policies and purchasing limitations for account members, set up payment methods, and access/download invoices. There can only be one admin per Pro account.
Related article: Admins: Member account management - Billing managers manage the finances of the Pro account alongside the admin. They can set up payment methods, change billing information, and access/download invoices. There can be as many billing managers as needed per Pro account.
Related article: Account members - An exclusive program for Fiverr Pro accounts, where you are rewarded for account actions such as deposits and orders (depending on your tier). Every new account automatically joins to the program as a Silver tier. Unlock the Gold and Platinum tiers with an annual spend of $1,000 or $5,000, respectively.
- Do you have an in-progress order and would like your team’s input? Use Fiverr Pro’s collaboration features, to share the order internally with other account members, and make comments that only they’ll be able to see.
Related article: Team collaboration - This area shows all your activity, freelancer profiles you’ve recently viewed, active orders, and projects in one space.
- We trust our Fiverr Pro freelancers to deliver top-quality work. If you’re not satisfied, we’ll offer you a 100% refund, while the freelancers get to keep their earnings.
Related article: Fiverr Pro satisfaction guarantee for clients - The freelance network is the new home for your go-to freelancers or agencies. You can quickly re-hire from your account’s trusted network, as you can see other members’ reviews of past hires and save potential candidates in lists.
- Hourly orders are services offered by Pro freelancers and agencies to Pro clients that are based on hourly rates. These orders are suited to long-term or ongoing projects and have an easy weekly auto-payments system. Hourly orders begin from a custom offer created by the freelancer for your project. During the order, the freelancer will fill out weekly reports updating you on everything they’ve done which you’ll be able to review.
- The admin of the Fiverr Pro account can set up a policy where invites sent by either the billing managers or members must be approved by the admin first.
- Lists are an integral part of your account's freelance network you can create with other account members. Use them to save your favorite freelancers and services. These lists can also be shared with other account members.
- A registered user who is part of a Fiverr Pro account and who can order services.
- For freelancers, this is a useful feature when working on larger, more complex projects. Milestones help ensure you receive payment for the services you completed during the project, establishing trust in your services, and working in steps to ensure satisfaction. Milestones can be used when sending custom offers.
Related article: Working with milestones: Milestone workflow - For freelancers, this option enables clients to order multiple quantities of the same service. For example, if you offer a basic logo design for $10, a client who needs two different logos can order this service twice (for $20).
- A mutual cancellation is a request to cancel an order and can be initiated by both clients and freelancers during the order process. For the order to be canceled, it must be accepted by both parties. Mutual cancellations will automatically cancel an order after two days if the receiving party doesn't reply to the request. Both clients and freelancers will see a cancellation request update on the progress bar with how many days are left before the order is canceled, and have the option to decline or withdraw the cancellation request to return it to the previous order status. Mutual cancellations cannot be requested after an order is complete.
Related article: Cancellations - When a service is ordered, an order page is created between the client and the freelancer.
- This is an exclusive Fiverr Pro service where clients who need assistance with managing a project from A to Z can get a project manager assigned to them, who will help execute the project while balancing the cost with the quality of the services provided.
Related article: Project management service - The projects feature allows you to create different types of projects tailored to your professional needs as well as the option to add other members to your projects for team collaboration and order management.
Related article: The projects feature - Verified Pro freelancers are hand-picked by Fiverr Pro’s dedicated team for their best-in-class skills and professional abilities. Pro freelancers are easily identifiable by their exclusive ‘Pro’ badge on their profile.
- Admins can set up a policy to manage the approval of orders above a set amount placed by the account member.
Related article: Settings, payments, and billing - The resolution center is a feature created to assist you in resolving issues with orders. We recommend using the resolution center to work things out with the other party before contacting Customer Support.
Related article: How to use the Resolution Center