Let's review the options to change your email address or create a new username—whether your account is phone verified or not.
Note: The email address associated with your Fiverr account can be easily changed through your account's settings.
Accounts that have phone verification
To change your email with phone verification:
- Once logged in, click on your profile picture > Settings > Account.
- Enter your new email address in the 'Email' field, then click "Save."
- You will receive an email confirmation to your new email address.
- Click on the link in the email to continue.
- After clicking on the link in the confirmation email, you will receive an SMS phone code. Please enter it into the verification box on your settings page.
Accounts that aren't phone verified
To change your email address by email:
- Once logged in, click on your profile picture > Settings > Account.
- Enter your new email address in the 'Email' field, then click "Save."
- You'll receive a confirmation email to your old email address.
- Click on the link to confirm the change, and log into Fiverr with your old email address and password.
- Once logged in, go to your new email address account, where you will receive a second confirmation email.
- Click on the link to confirm, and your email will be changed.
To change your email address by SMS
Note: If you don't have access to your registered phone, please follow the instructions explained below.
- Once logged in, click on your profile picture > Settings > Account.
- Enter your new email address in the 'Email' field, then click "Save."
- Go to your old email address's account and confirm the email change.
- You will be redirected to your account 'Verify by SMS/Call'.
- Get an SMS/Call from Fiverr with the code > Enter the verification code in the pop-up window > submit the code.
What to do if you don't have access to your accounts
Access to Fiverr account, but not the registered email account:
- If you no longer have access to your registered email address's account, you can try to add phone verification to your Fiverr account. This will allow you to change your email address by confirming the change through an SMS code instead of an email to your old address.
How to add phone verification to your account:
- Click on your profile picture and select 'Settings'.
- Go to 'Security' and select 'Verify now'.
- Follow the steps to verify your account through a SMS code to your phone.
- Once the process is complete, follow the instructions explained above to change the email address on phone-verified accounts.
If you don't have access to your Fiverr account, the email address registered to it, or your registered phone number, please contact our Customer Support team for assistance.
How to create a new username
Note: Fiverr Pro clients have the option to change their business name by having the admin of the account go to Profile picture Administration Business details Business name.
Fiverr Pro freelancers have the option to change their display name. Learn more with How to change your display name.
In order to use another username, you need to close your account and create a new one.