Admins: Member account management

As a Fiverr Pro admin, you can invite members to join your account, providing a central location for tracking orders, shared payment methods, and efficient collaboration.

Different types of account member roles

Let's review and compare the different account roles and their capabilities:

• • Invite new members, remove members, or withdraw invitations sent to potential members
  • Create, manage, and track projects and finances
  • Place orders
• • Invite and manage finances
  • Place orders
  • Multiple members can have billing manager permissions
• • Create, manage, and track projects
  • Place orders
  • Multiple members can be members

Learn more with Account members.

How to invite additional members to join your account

Note: Invitations can be sent to email addresses for non-Fiverr users, however, they will need to sign up and create a Fiverr Pro account to collaborate as a member.

1. Once logged in, click your profile picture and select 'Account members.'
2. Click on "Invite members", found in the top right corner of the page.
3. In the pop-up window, add their email address.
4. Choose the role you'd like to assign: Member or Billing manager.
5. Click "Yes, Invite."
   
   Note: The person added will receive an email with the invitation and their status will be listed as "Pending" until the invitation is accepted.

Learn more about Onboarding and creating your account.

How to change a member's role/status

1. Once logged in, click your profile picture and select 'Account members.'
2. Select the dropdown arrow beneath the "Role" label and choose the desired option (account, Billing manager, etc.)
3. To deactivate, click the three dots (...) to select the action you’d like to take.
   
   
   
   Note: After you remove members from the account, they will no longer have access to the workspace, and will only be able to see orders they have placed. Removing a member will also automatically deactivate (close) the member’s account.

Important: If you would like to assign a different member to be the admin, the admin will automatically become a member. If the admin didn't assign another member before leaving, a current member will need to contact Customer Support in order to change it.

Switching to Fiverr

Switching to Fiverr means you'll no longer be required to maintain a yearly spend, as you would with Fiverr Pro Essential. You can easily upgrade back to Fiverr Pro at any time.

• Ensure you have no active orders on your team account.

• • All team members will be deactivated when the account admin switches over.

  • Any Pro account credits will be lost upon switching. However, they'll be restored if you upgrade to Pro again.

  • Your order history and messages will remain accessible on Fiverr.

  • If you were subscribed to the Advanced plan, cancel anytime and receive a prorated refund based on the time you used the plan. 

  • You'll lose access to all premium features. 

To switch from Fiverr Pro to Fiverr:

1. Go to your admin page and click on “Account plan”.
2. Select the “Switch plan” button.
3. In the “Plans and pricing” page, select “Switch” in the Fiverr plan column.
4. Confirm switch.
5. Choose a reason you’re leaving (optional).

FAQs

• If for some reason, the invitation was not received, you can resend invitations under the account section. This will send the email to your member again.
  We also recommend checking that the email address is correct and that it didn't go to spam.
• Yes, you can withdraw invitations under the account section—as long as the member hasn’t accepted the invitation.
  Click the ellipses (...) next to the invited member to withdraw the invitation.
• When you delete an invitation, the email invitation will expire, and won't allow them to join the account. The invitee will be notified that the invitation has expired.
• As many as you need—there is no limitation.
• You can send a new invitation to the person to override the existing one, or you can withdraw the invitation.
  Click on the ellipses (...)on the pending invitation and select the action you’d like to take.
• Yes, you can designate another account admin.
  Navigate to your profile picture > Administration > Account members and use the action menu to change a member's role to admin.
  
  Note: In this case, the admin would automatically become a member. If the admin didn't assign another member before leaving, a current member will need to contact Customer Support in order to change it.

Learn more with Account members. If you need additional assistance, please contact Customer Support.