How to report content or behavior on Fiverr

We value each and every one of our community members and aim to maintain a respectful, inclusive, and safe environment for everyone.

If you encounter a service or inappropriate behavior that doesn’t comply with Fiverr's Community Standards, you can report it.

How to report a Service

1. Go to the Services page, and click on the flag icon (located in the upper right corner).

 

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2. Select a reason from the dropdown.
Note: If your specific concern is not provided as an option, choose Other and add the relevant details in the text box.

How to report a message or conversation

You can report a conversation or message either via the Orders page or your Inbox.

1. Open the conversation/message you’d like to report > click the Report button (the flag icon) to send it to the Trust and Safety Team.

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2. Select a reason from the dropdown > Next.
Note: If your specific concern is not provided as an option, choose Other and add the relevant details in the text box.
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3. You'll then have the option to select Block this user from interacting with me > Submit. block_the_user.png

How to report a video call

After the call ends, you’ll see a note with the duration of the meeting and a link to watch the recording.

1. Below the note, click the report the incident link next to the flag icon.


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2. Select a reason from the dropdown.
Note: If your specific concern is not provided as an option, choose Other and add the relevant details in the text box.

What happens after you report an item

When you flag an item, a notice is sent to Fiverr’s Trust and Safety team to review and investigate the report and determine whether or not there has been a violation of Fiverr’s policies. If it is determined that the Gig or behavior does not violate Fiverr’s policies, no action will be taken.

However, if it is determined that there has been a violation, Fiverr will contact the appropriate user privately, and take other appropriate action to rectify the situation.
Please don’t flag a single violation multiple times.

Reporting and privacy

Reporting a Gig or inappropriate behavior is a confidential process. The reported user won’t know who reported them.

Fiverr's review and investigation will be handled thoroughly. You will receive a personal response to your report on the review process. To appeal the decision, please reach out to Fiverr’s Support team. 

Misuse of Reporting Tools Policy

We have a robust process for taking action against content and accounts on Fiverr that breach our policies. In cases of illegal content, or the determination that certain behavior by users misuse our reporting tools mechanism, we may also take one of the following actions:

Account Warning

We may issue a warning in cases where the user frequently submits reports in a way that violates this policy. Fiverr may resume processing your report at its own discretion. 

Account Suspension 

Accounts that we believe are linked to severe forms of misuse of Fiverr reporting tools may be disabled on a case-by-case basis. Examples of severe violations include:

  • Continued and repeated violation(s) despite prior warning(s);
  • Operating multiple accounts for the purpose of violating this policy across different accounts
  • Using automation to submit large numbers of reports.

Learn more about How we Enforce our Policies

Having problems with an order?

If you’re having a problem with your order, we recommend contacting the freelancer directly to try and resolve the issue.
If you’ve already done that and could not come to a resolution, please reach out to Customer Support.

 

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