This guide covers everything you need to know about Fiverr Pro and Fiverr, including FAQs.
To take your business to the next level with Fiverr Pro, join here now.
General Fiverr Pro FAQs
1. How do I create a Fiverr Pro account?
If you are a brand new user (Welcome!), you'll be asked to add your business email, name, and choose a username and password. You will then be redirected to the onboarding process.
Learn more about how to get started with Onboarding and creating your account.
2. Do I need to pay for Fiverr Pro and the additional services offered?
Join Fiverr Pro Essential today and access all our exclusive features at no upfront cost. Maintain access to Fiverr Pro Essential by ordering services worth over $1,000 each year.
Subscribe to Fiverr Pro Advanced for $129/month and get advanced compliance and management tools.
3. What if I wish to have a Fiverr Pro account for my business ordering needs, but already have a Fiverr account?
In this case, you have 2 options:
- Keep the accounts together (merged)
- Keep the accounts separate (as two accounts)
Remember: If you are a freelancer, the only option is to have 2 accounts.
4. How do I keep track of Fiverr Pro freelancers that I've used in the past?
The freelance network centralizes freelancer management, letting you access, organize, and categorize hired, saved, and viewed freelancers in one place. Team members can collaborate on lists and view insights like reviews and order history for each freelancer. Learn more here.
5. Can I switch my invoice’s billing info if I convert my account?
Yes, if the admin wants to change their billing information on their Fiverr Pro orders and invoices, they’ll need to input the updated information under Administration > Billing and payments > Billing information.
6. Can I keep my previous orders private from my company?
Yes, if you choose to convert your Fiverr account to a Pro account, your existing orders will be filed under My Project—which is your personal space.
Learn more about Project with My Project.
Fiverr Pro vs. Fiverr
1. What can I do with Fiverr Pro that I can’t do on Fiverr?
Fiverr Pro allows you to:
- Track all of your business ordering activity
- Single shared payment
- Work with your team—transparently
- Save and share your favorite freelancers
- Provide you with services that are only tailored to Fiverr Pro users such as Clients - project management service by Fiverr Pro
2. What advantages does Fiverr Pro offer?
With Fiverr Pro, you can share a credit card with your team, or deposit funds into your business account using a credit card or bank/wire transfer.
Admins can control privacy and create a policy to approve orders placed by the account members. You will also have the opportunity to collaborate directly with Fiverr Pro freelancers through our project management program.
3. What is the difference between Fiverr Pro and Fiverr?
Fiverr is perfect for finding skilled freelancers worldwide for any project and budget.
Fiverr Pro, on the other hand, is ideal for those seeking vetted freelance talent and hands-on hiring services.
4. What happens to my Fiverr account when I switch to a Fiverr Pro account?
Once you onboard to Fiverr Pro, you can choose to either:
- Keep your Fiverr account separate
- Merge it into your new Fiverr Pro account
Learn more with Onboarding and creating your account.
5. What happens to my previous Fiverr orders after I convert to a Fiverr Pro account?
When a Fiverr account converts to a Fiverr Pro account, the orders that were placed beforehand will be transferred to the Pro account.
To find your previous personal orders, click on your profile picture > Orders.
Fiverr Pro account roles
1. Can a member place orders with Fiverr Pro without ordering permissions from the administrator?
Administrators can set a limit on how much members can spend, load money into the account, and even assign a billing manager.
Learn more about billing and administration with Settings, payments, and billing and Account balance and deposits.
2. How can my company work as a team and collaborate on the same order or project?
The projects and the messaging collaboration feature—available on Fiverr Pro only—are created to help your team work on projects together.
With the collaboration feature, you can communicate and collaborate together in a specific order.
Learn more with Team collaboration.
3. What is the projects page?
On the projects page, you can create different project types and get a personalized experience based on your projects’ characteristics, as well as, help manage your corresponding account members, track orders, and more.
4. Can I close a Fiverr Pro account as an admin?
Switching to Fiverr means you'll no longer be required to maintain a yearly spend, as you would with Fiverr Pro Essential. You can easily upgrade back to Fiverr Pro at any time. You will still have access to your Pro orders and inbox conversations, but your other account members won’t.
Before you switch:
- Ensure you have no active orders on your team account.
What happens when you switch:
- All team members will be deactivated when the account admin switches over.
- Any Pro account credits will be lost upon switching. However, they'll be restored if you upgrade to Pro again.
- Your order history and messages will remain accessible on Fiverr.
- If you were subscribed to the Advanced plan, cancel anytime and receive a prorated refund based on the time you used the plan.
You'll lose access to all premium features.
Learn more about account roles with Admins: Member account management.
5. What happens when I leave my company as a member?
Members cannot close a Fiverr Pro account. However, if they wish to leave the business, they must close their Fiverr account:
Profile Picture > Settings > Account deactivation
Note: If you close your account as a member, your email address will remain registered on Fiverr and cannot be reused, to be able to reuse your email, the admin of the account is required to remove you first.
6. How can I reuse my e-mail address after leaving a Pro account?
If the admin removes a member from the Pro account, the member’s account will be automatically closed. After, the member is welcome to create a new Fiverr account for personal use either with the same e-mail address or a new one.
Once deactivated, your Fiverr Pro orders will be automatically shared with the remaining Pro members—meaning, they’ll be able to access the order page and download the order files.
Note: If the admin doesn’t remove your account, and you choose to leave Fiverr Pro on your own, then you won’t be able to reuse your e-mail address.
7. Can I restore my closed Pro account?
Due to intellectual property rights and for the business’s safety, we don't restore closed accounts that were tied to Fiverr Pro.