Refunds

We are here to make your refund process easy and seamless.

Let's review how the refund process works and what to do after your cancellation.

How the refund process works

Once your order is successfully canceled, the funds will be credited directly to your Fiverr balance. You'll see them reflected next to your profile picture on the dashboard.

When you place a new order, any available funds from your Fiverr balance, including those refunded from a previous cancellation, will be automatically applied to the purchase.

 

Note: Fiverr doesn't automatically process refunds to your payment provider (e.g. credit card, PayPal, etc.) after an order has been canceled.

 

Requesting a refund

After your cancellation request has been approved, you’ll be able to receive your refund back to your payment provider by contacting Customer Support

Note: You will see the funds back in your balance up to 10 days after your request has been processed.

 

Refund timeline

The amount of time to receive your refund from your Fiverr Pro balance will depend on which method you choose to receive the funds.

PayPal
Refunds are usually completed within 24 hours of the request being processed by Customer Support.

Credit card
After your request is processed by Customer Support, credit card refunds are completed within 7-10 days—based on the card issuer’s processing time.

Note: In extreme cases, it can take up to 2 weeks. Learn more about direct refunds here.

 

Refunds to a different card or PayPal account

We are only able to refund funds to the original payment source used to process the payment. Fiverr is not able to change the card or PayPal account to where the funds will be credited.

 

Refund currency

If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount used for the payment.

For any questions or concerns regarding your refund, contact our Fiverr Pro customer support specialists through live chat or by contacting Customer Support.

 

What to do after cancellation

After your order has been successfully canceled, here are a few additional options to help you out:

  • Pick a different freelancer from a personalized recommendations list
    Fiverr will provide you with a personalized list of freelancer recommendations on your orders page, to help you complete your project and make the freelancer search process easier.

    Refunds_-_Recommendation_list.png

  • Use the “Match Me” tool to find a new freelancer
    Simply submit your project’s details and requirements directly to us with Let's find you the right freelancer. From there, we’ll manually match you with a better fit for your project.

    Refunds_-_Match_Me.png

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