We are here to make your refund process easy and seamless.
Canceled orders: Refund to your Fiverr Pro balance
Let’s review what happens after your cancellation request has been approved.
What to do after cancellation
After your cancellation request has been approved, here are a few additional options to resolve to help out:
- Pick a different freelancer from a personalized recommendations list
Fiverr will provide you with a personalized list of freelancer recommendations on your orders page, to help you complete your project and make the freelancer search process easier.
- Use the “Match Me” tool to find a new freelancer
Simply submit your project’s details and requirements directly to us with Let's find you the right freelancer. From there, we’ll manually match you with a better fit for your project.
- Send the refund to your Fiverr Pro balance
If you wish to receive the funds from the refund back to your payment provider, please contact support.
How it works
Once your order is successfully canceled, the funds will be credited directly to your Fiverr Pro balance. You’ll see the credited funds next to your profile picture.
If you purchased and canceled an order with your Fiverr Pro account, your funds will be credited to the account’s balance.
Note: Fiverr doesn't automatically process refunds to your payment provider (e.g. credit card, PayPal, etc.) after an order has been canceled.
Requesting a refund
After your cancellation request has been approved, you’ll be able to receive your refund back to your payment provider by contacting support.
Note: You will see the funds back in your balance up to 10 days after your request has been processed.
The amount of time to receive your refund from your Fiverr Pro balance will depend on which method you choose to receive the funds.
Refunds are usually completed within 24 hours of the request being processed by Customer Support.
After your request is processed by Customer Support, credit card refunds are completed within 7-10 days—based on the card issuer’s processing time.
Note: In extreme cases, it can take up to 2 weeks. Learn more about direct refunds here.
Refunds to a different card or PayPal account
We are only able to refund funds to the original payment source used to process the payment. Fiverr is not able to change the card or PayPal account to where the funds will be credited.
If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount used in the payment.
For any questions or concerns regarding your refund, contact our Fiverr Pro customer support specialists through live chat or by contacting Customer Support.