As a Fiverr Pro freelancer, you are expected to have extra high standards of professional ethics.
To help you achieve those standards, we have created these important guidelines to be aware of and comply with.
Guidelines and responsibilities
In accordance with Fiverr Pro's commitment to maintaining high-quality service standards, sellers enrolled as Fiverr Pro freelancers may be subject to demotion or probation if they fail to consistently meet the elevated expectations of delivery excellence and professionalism.
The criteria for assessment include, but are not limited to, buyer communication and satisfaction, adherence to the Fiverr Terms of Service and Community Standards, responsiveness, on-time delivery, order completion rate, and maintaining satisfactory ratings. The determination of whether a Fiverr Pro seller meets these standards and subsequently the decision to demote or place on probation remains at the discretion of Fiverr, allowing flexibility to address various factors that may impact the overall quality and performance of a Pro freelancer. Please be aware that these standards may evolve over time, with ongoing efforts to elevate and ensure the premium nature of Fiverr Pro services.
Be professional and fair with the whole Fiverr community
Be aware that multiple complaints against you can lead to the Fiverr Pro badge being removed from your profile and Pro Gigs.
- Don’t discriminate based on gender, religion, ethnicity or nationality
Diversity is an integral part of Fiverr, so any discrimination or use of hate speech can lead to us blocking your Fiverr account.
- Play fair: any attempt to manipulate Fiverr’s review or charging systems is unacceptable
Always use appropriate language when communicating with your customers and/or Fiverr’s team
Using inappropriate language, threats or any rude behavior toward customers or Fiverr staff will not be tolerated.
- Do not deliver any hate-related content
If you are in any doubt about content, please contact Customer Support.
Please make sure that the services you offer or agree to deliver align with our Terms of Service and Community Standards
If you are in any doubt about a service you were asked to complete, please contact Customer Support.
Deliver high-quality work
- Work that you deliver or provide must be original work or content that you have the right to use
We vetted you based on the work you submitted and we expect that same level of competence in your deliveries to customers.
- All work that you provide should be customized and unique to each order
- Work that you deliver or present must be free from copyrighted materials
Taking business off of the Fiverr platform
- Communication off of the Fiverr platform can only take place after the order has been placed on Fiverr
No contact information may be shared within the Gig itself.
- Fiverr Pro freelancers may communicate with their customers off-platform, but please be aware that:
Existing Fiverr freelancers
Converting your existing Gig to a Pro Gig will be subject to the Fiverr Pro team's review and approval, taking into account, the quality of your existing Gig, your communication with customers in connection with such Gig and any warnings or terms of service violations in connection with such Gig.