Invoices are created for all orders made on Fiverr so you can easily track your orders, cancellations, and deposits. Depending on your country, these invoices can also be used for tax purposes. Manage all of your invoices from your billing history page.
NEW
On the checkout page prior to making a payment, there is a new box that contains your current billing information and a new "Add details" button. This will allow you to add and edit your billing details before ordering.
Important:
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Customer: An invoice or credit invoice is issued for your orders and order cancellations.
Freelancer: When you use services like Seller Plus and Promoted Gigs, you will also receive an invoice.
Learn about:
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Section 6 | To add or update your billing info |
Types of invoices
Fiverr issues original invoices, credit invoices, and receipts. The information you entered on your billing info page, as well as some document-specific details, will be shown on your invoices.
By default, all document types include your username and country. If you want to include your full name, company name, complete address, and tax ID, please make sure to add these details to your billing info page.
Invoice
An invoice is issued to a client every time a payment is made. So if, for example, you paid for an order, then added some extras, and then added a tip, you will receive 3 invoices - one for each payment.
Invoice-specifics include:
- The date the invoice was issued
- A clickable order number (link)
- The name of the service, the quantity, each unit's price, and the total amount
- The method of payment /s used, for example, Fiverr balance supplemented with a credit card or PayPal
- A tax disclaimer if relevant
Credit invoice
A credit invoice is issued to the client when an order is canceled.
Note: Funds credited to your Fiverr balance prior to January 1, 2019, do not have a credit invoice.
Credit invoice-specifics include:
- The date the credit invoice was issued.
- A clickable order number (the link).
- The name of the service, the quantity, each unit's price, and the total amount.
- A reference to the original invoice number.
Receipt
Note: Receipts are issued for Fiverr Pro only.
A receipt is issued when the client deposits funds into their account.
Receipt-specifics include:
- The date the receipt was issued.
- The transfer method used, the date of deposit, and the total amount.
Invoices for Fiverr Pro
- Log in and go to your profile picture.
- Click on Administration > Billing and payments > Billing information. For billing managers, click billing and payments from drop-down menu.
- Update your full name, address, country, and, if relevant, your company name and tax ID.
- Mark the checkbox and your invoices will be emailed to you.
Invoice currency
The currency shown on the invoice is the one used to pay for your order. If you change your currency setting, then your new currency selection will now appear on your future invoices. Invoices that have been issued cannot be changed.
To update your currency selection:
- Log in and go to your profile picture.
- Click Currency > Update your currency preference.
How to get your invoices
Original invoices, issued since mid-2021, can now be downloaded from the billing history page. Invoices issued before mid-2021 can be viewed (not downloaded) from your individual order pages (from the details tab).
To view your invoices:
- Filter or search your invoices
- Download your invoices individually
- Select and download multiple invoices using the checkboxes > Download a CSV report/ zip of PDF files
Invoice downloads
- Download invoices securely from your billing history page. For Fiverr Pro, only the admin and billing managers of the account have access to the billing history page and are able to download the team’s invoices.
If you are facing any issues, please contact Customer Support using the Contact us tab at the bottom of the page.
Invoices via email
On your billing info page, be sure to mark the checkbox to automatically receive your invoices via email.
Invoices from Customer Support
If your invoice is not available for download, then contact Customer Support. To make the process more efficient, please supply:
- Your order number/s.
- Timeframe; e.g., April 2021.
Why your billing information is important
Taxes, where relevant, are applied based on your billing information as you pay taxes based on the location you have entered. For example, in the USA taxes are applied per state.
Country-specific GST exemptions
To avoid paying a Goods & Services Tax (GST) at the time of placing an order, update your billing info as follows:
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Steps to take |
Australia |
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New Zealand |
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Israeli tax invoices
Israeli clients who need tax invoices before 2022, and didn’t get them by email, can contact Customer Support. To make the process more efficient, please supply:
- Your order number/s.
- Timeframe; e.g., April 2021.
Add or update your billing info
- Go to your billing info page
- Update your full name, address, country, and, if relevant, your company name and tax ID
- Mark the checkbox and your invoices will be emailed to you
For more information, please see Invoices FAQs.