Invoices

Invoices are created for all orders made on Fiverr so you can easily track your orders, cancellations, and deposits. Depending on your country, these invoices can also be used for tax purposes. Manage all of your invoices from your billing history page. 

On the checkout page, prior to payment, a box displays your current billing information and an 'Add details' button. This allows you to add or edit your billing details before ordering.

• An invoice or credit invoice is issued for your orders and order cancellations.
• When you use services like Seller Plus and Fiverr Ads, you will also receive an invoice.

  • When you pay with Fiverr credits, an invoice is not issued.

  • You can download invoices from mid-2021 onwards. For earlier invoices, contact Customer Support.

  • At the moment, invoices are not available via the mobile app, only via the Fiverr website.

Types of invoices

Fiverr issues original invoices, credit invoices, and receipts. The information you provide on your billing information page, along with document-specific details, will appear on your invoices.

By default, all document types include your username and country. To include your full name, company name, complete address, and tax ID, add those details to your billing info page.

• An invoice is issued to a client each time a payment is made. Therefore, if, for example, you paid for an order, then added extras, and subsequently added a tip, you will receive three invoices—one for each payment.

  Invoice-specifics include:

  • The date the invoice was issued.
  • A clickable order number (link). 
  • The name of the service, the quantity, each unit's price, and the total amount.
  • The methods of payment used, for example, include a Fiverr balance supplemented with a credit card or PayPal.
  • A tax disclaimer is included, if relevant.

• A credit invoice is issued to the client when an order is canceled.

  Credit invoice-specifics include:

  • The date the credit invoice was issued.
  • A clickable order number (the link). 
  • The name of the service, the quantity, each unit's price, and the total amount.
  • A reference to the original invoice number. 

  Note: Funds credited to your Fiverr balance prior to January 1, 2019, do not have a credit invoice.

Invoices for Fiverr Pro

• A receipt is issued when the client deposits funds into their Fiverr Pro account. Receipts are issued for Fiverr Pro only.

  Receipt-specifics include: 

  • The date the receipt was issued.
  • The transfer method used, the date of deposit, and the total amount. 
• 1. After logging in to your Pro account, navigate to 'Administration', then 'Billing and payments', and finally, 'Billing information'.
     For billing managers, select 'Billing and payments' from the dropdown menu.
  2. Update your full name, address, country, and, if relevant, your company name and tax ID.
  3. Check the box, and your invoices will be emailed to you.
• If you purchased Pro orders before switching to Fiverr, you can still view and download their invoices. Pro orders are clearly marked to help you distinguish them:
  
  

How to get your invoices

Original invoices, issued since mid-2021, can now be downloaded from the billing history page. Invoices issued before mid-2021 can be viewed (not downloaded) from your individual order pages (from the details tab).

• • Filter or search your invoices. 
  • Download your invoices individually. 
  • Select multiple invoices using the checkboxes, then download a CSV report or a ZIP file of PDFs.
• Download invoices securely from your billing history page. For Fiverr Pro, only the admin and billing managers of the account have access to the billing history page and are able to download the team’s invoices.
• On your billing information page, check the box to automatically receive invoices via email.

• If your invoice is not available for download, you can contact Customer Support. 
  To make the process more efficient, please make sure to include:

  • Your order number/s.
  • Timeframe; e.g., April 2021.

Why your billing information is important

Taxes, where relevant, are applied based on your billing information as you pay taxes based on the location you have entered. For example, in the USA taxes are applied per state. 

Country-specific GST exemptions

To avoid paying a Goods & Services Tax (GST) at the time of placing an order, update your billing info as follows:

• • Indicate that you’re registered for GST.
  • Add your Australian Business Number (ABN).
• • Indicate that you’re registered for GST.
  • Add your Kiwi GST number.

Israeli tax invoices

Israeli clients who need tax invoices before 2022, and didn’t get them by email, can contact Customer Support.
To make the process more efficient, please make sure to include:

• Your order number/s.
• Timeframe; e.g., April 2021.

FAQs

• Currently, Fiverr collects taxes from clients and transfers the taxes to the governments of the countries listed under taxes on orders. If you need invoices for tax purposes, then add your tax ID to your billing info.

• To get an original invoice:

  • Download invoice from mid-2021 from your billing history page
  • Get your invoices emailed to you by marking the checkbox at the bottom of your billing info page
  • If you can't find your invoice, contact Customer Support 
• You cannot update your billing info for past orders. For more details please contact Customer Support. 
• While you can update your billing information before you place an order, invoice content cannot be customized.
• If you need multiple invoices, for example, invoices issued over several years, contact Customer Support. They will create separate files where each one will include all the invoices (in PDF format) that are related to a  single period of time (up to one year). Download multiple invoices via your billing history page. 
• At this time, it isn’t possible to create a single, consolidated invoice. However, if required, Customer Support can create separate files where each one will include all the invoices (in PDF format) that are related to a  single period of time (as up to one year).
• Currently, invoices are not available on the mobile app.

For any help or issues regarding your invoices, please contact Customer Support using the 'Contact us' tab at the bottom of the page.