How do I accept a freelancer's delivery?

Once your freelancer has finished working on your order, the next step is to accept the delivery.

Note: As soon as a customer has accepted the delivery, the order will automatically be marked as Completed.
Learn more about the different order statuses with What does my order status mean?.

 

How to accept a delivery

Note: After three days, your order will autocomplete if no actions are taken to accept, extend, or reject the freelancer's delivery. 

 

  1. Log in and click Orders.

  2. Click on the Gig title to open the order.
    Note: You can access your deliveries in several ways, such as within your dashboard, emails, or notifications.

  3. On the Order page, either go to the Delivery tab or scroll down to find the delivery message.

  4. Next, you'll see the option to click either Yes or No to answer the question: Are you pleased with the delivery and are ready to accept it?
    • If you are pleased and ready to accept it, click Yes to Approve the Final Delivery
    • If you aren't pleased, click No, I'm not ready yet
      Along with a text box to explain further why you selected I'm Not Ready Yet, you'll have options to select:
      • I need a revision
        This is if the freelancer needs to revise or change something with the delivery.
      • I need more time to review
        If you need more time to review the delivery.
        Note: The customer can add up to 5 days per delivery, and can make multiple requests.
        Not all requests need to be submitted at once.
      • Resolution center
        If you are dissatisfied with the delivery or need help resolving an issue, you can visit the Resolution Center for customers.

  5. Rate your experience and leave a public review(if you wish to do so).
    Reviews can be provided up to 14 days after the order is marked as Complete. For programing & tech the time frame is 30 days to leave a review. Some SEO sub -categories will also allow 30 days.                                                                                                                                     
    Note: Your Private Rating of the delivery is anonymous and optional.
    Learn more about public and private reviews with Reviews and ratings.


How to accept a delivery.png

 

Public reviews

As a customer, you can add or remove a work sample for your public review.

A work sample is an image that appears on the freelancer's Live Portfolio and is available to the public.

The work sample shows up in the form of a thumbnail view of the freelancer's delivered work and is shown on their Live Portfolio within the Gig page.

To show or remove the delivered work in your review:

  1. Make sure that the box next to Show the delivered work in my review is selected.
    Note: The () is on by default, and the work sample will be displayed automatically.

  2. To remove the work sample from your review, click the () in the middle of the work sample thumbnail.

  3. The thumbnail image will be replaced by a (+).
    You can add the work sample again by clicking the +.

  4. Click Send Feedback when you're ready.

Public feedback.png

Note: Freelancers don't have the option to remove work samples added to their Live Portfolios. If you accidentally accepted to display it, please contact Customer Support to remove it.

 

How to tip your freelancer 

If you are satisfied with the delivery, you can leave a tip once the order is marked as Completed.

Note: The tip option will stay open for thirty days after the order is complete.
After thirty days have passed, this option will no longer be available.

How to leave a tip

  1. Go to the Leave a Tip field and select an amount, or click Give a Custom Tip and enter a specific amount.
  2. In the message box, you can write a personal message to the freelancer.
  3. When you're ready, click Tip Now.
  4. Once you click Tip Now, the tip amount will be deducted from your Fiverr balance.
    Note: If there is no money left in your Fiverr balance, you will be redirected to the Payment page.

 

Tip amounts

Note: These limitations are in place to prevent fraud.

Minimum tip amount

$5
For orders less than $25 Up to $25
For orders more than $25 Up to 100% of the price of the order

 

Was this article helpful?