Let’s review how to keep your inbox safe from spam and suspicious activity.
What is a “spam” message?
Any type of messaging activity that is unwanted, repeatedly occurring, and disruptive to the recipient’s experience is considered a "spam message" on Fiverr.
For example, unwanted offers to commercially-motivated solicitations that aim to drive traffic or attention to websites, products, and services outside of Fiverr.
Learn more with Fiverr's Community Standards.
How it works
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Note: Spam messages won’t affect your response rate, as long as you report them as spam within 24 hours from when they were sent. |
| Learn more with Response rate and response time FAQs. |
When you encounter disruptive or unwanted messaging activity, you can:
The message will be reviewed by our Trust & Safety team. This also gives you the option to block a user.
Learn more with How to report content or behavior on Fiverr.
Mark as spam or report a message
| To report messages or mark them as spam: |
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| To mark a message as “spam” on the mobile app: | |
| 1. Press and hold the message within the conversation > Report spam. | |
Responding to a spam message
If you’d like to respond to the message after you’ve marked it as spam:
- Go to your inbox > All conversations > Spam.
- Open the message and click unblock to reactivate the ability to send the client a message.
- You’ll then be able to respond within 24 hours before it affects your response rate.
Report a message
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If you report a message for Fiverr to review:
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| Learn more with Blocking certain customers or How to report content or behavior on Fiverr. |
Safe communication tips and guidelines
In order to have safe and productive communications in the marketplace, make sure to follow these guidelines:
- Don’t share your contact information or communicate outside of Fiverr
- If you send samples, make sure to add a watermark or some form of a logo to prevent the use of the material
- Be careful when opening attachments that were sent without being solicited
Learn more with Communication: The Dos and Don'ts.
Platform safety guidelines
| The following activities listed below undermine the integrity of our platform, violate the privacy of our members, and are potentially harmful. If you encounter spam, please report it. |
To ensure safety on the platform, please be cautious and aware of any messages that include:
- Direct messages to promote their services or specific services to clients
- Requests for donations or free work
- Unsolicited or deceptive messages
- Potentially harmful content (malware, phishing, etc.)
- Use of artificial tools and/or automated processes to send mass messages
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Messages that are irrelevant to your Gig
This includes offers, questions, suggestions, or anything unrelated to your Gigs, requests, or orders. - Requesting guidance on how to start selling on Fiverr
Example of a spam message |
| Hello 👋 I’m a recruiter from _____, I’m sorry I had to text you this way, I checked your profile and got to notice you will be perfect for our pending freelance job. Briefly, the Projects are different pages with same price of $25 per page, we hope to hire you! If you are interested kindly reach our manager on Telegram (@name). He will direct you on the Project. We hope to hear from you soon. Thank you 😊 |
| Note: If you receive a message like the example above, please mark it as “spam” and report it. |