Video calls (Zoom calls)


Disclaimer: By setting up a Video Call, customers and freelancers can speak directly with each other. This is a great way to align expectations. Currently, only freelancers can initiate Zoom video calls. 

 

Zoom Video Call capabilities by the user

Type of user Video Call access capabilities
All Freelancers Active order page.

Leveled Freelancers

Active order page and inbox.
Rising Talent Active order page and inbox.

Note: This capability is specific to your Rising Talent service.

Using video calls

We recommend that you contact your customer/freelancer before creating a meeting, in order to confirm video call availability. Remember to take time zone differences into account.

To start a Zoom Video Call:

  1. Go to your Inbox from the Orders page. 
  2. Ask your freelancer to start a video call from their side.
  3. The freelancer will see the video camera icon at the bottom of the chatbox. Click the video icon to start the chat.
  4. The Zoom Video Call invitation will appear in your messages. Click Join to join the Video Call. 

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Please note: Zoom recordings will be saved for 180 days.

Video call policies

Video calls are there to provide the best order experience possible, and to make sure that freelancers are aligned with their customer's needs. Freelancers and customers are expected to act professionally at all times and to adhere to Fiverr's Community Standards.

By joining a Fiverr Video Call, you agree to abstain from using:

  • Inappropriate language
  • Offensive comments related to gender, gender identity and expression, sexual orientation, disability, mental illness, physical appearance, body size, race, religion, accent, dialect, or national origin, etc. 
  • Hate speech or harassment
  • Adult, nudity, or sexual activity, including sexual attention of any kind
  • Threats of violence
  • Prohibited Services on Fiverr—both offering and asking for said services
  • Any attempts to move business off of Fiverr


Please note:
We recommend that the summary of the Order's requirements discussed on Zoom are written down, in the order to avoid any misunderstandings that may arise.
Meeting Safety: Tips 

Important: Both parties have the ability to report a video meeting.

If you attended a meeting and the customer/freelancer acted unprofessionally regarding the order (by asking for personal or payment details, etc.), report it to Customer Support.

 

  • Don’t share any sensitive personal information
    For example: passwords, credit card information, SSN, national identification card number, or any other private information.

  • Don’t click on any links or attachments that you may receive unless the context is absolutely clear
    We recommend that you always use an antivirus on your own device as extra security.

  • Avoid remote access tools
    Refrain from using tools such as TeamViewer and AnyDesk that allow a second party to potentially take control of your computer.
    If you do need to use such a tool, make sure
    not to permit any operations. These may cause damage to your computer if accessed by another party.

  • Don’t engage in any type of online conversation that makes you feel uncomfortable
    Remember, have the option to report your video call to Customer Support.

FAQs

1. Are calls recorded?
Yes, Fiverr records these calls, and recordings are available for both customers and freelancers after the conversation. You can use the recordings for your reference.

2. How can I access the recording after the conversation has ended?
You can watch the recording after the meeting ends. Recordings are available to watch for 90 days after the conversation, for all participants.

 

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3. Does Fiverr monitor these recordings?
All Fiverr calls are recorded for trust and safety purposes. We’ll only access a call when it’s reported to us or when our system flags suspicious activity in a call.

4. Can freelancers record me without telling me that they are recording?
All Fiverr calls are recorded by default for trust and safety purposes. Once a call is over, both sides have access to the recording. If you don’t want to have your call recorded, we recommend that you use your Inbox messages to communicate with freelancers.

5. Can my colleagues join in on the call? And can I share the same link with another freelancer and allow them to join?
Yes, you can share the link from the Zoom call, and invite others to join.

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