Communication: The Dos and Don'ts

In this article, we highlight major communication dos and don'ts that everyone, buyer and freelancer alike, should be aware of, and apply. These Dos and Don'ts are insisted upon for your own safety.

Make sure to adhere to the guidelines provided below to ensure a safe, comfortable, and convenient marketplace for everyone. 


The Dos

  1. Make sure to always keep all of your payments on the Fiverr platform, as well as the majority of your communications.
    As we would always like to have your back,
    please be aware that if you attempt to take any business off Fiverr, we cannot ensure your project or business's safety.

  2. Make sure to always use the appropriate language when communicating on Fiverr and to constantly remain professional.
    Fiverr does not condone any bullying, harassment, discrimination, or hate speech.

  3. Use Fiverr's video call feature that allows buyers and freelancers to speak directly with each other.
    Learn more with Video calls (Zoom calls).


The Don'ts

Note: If any suspicious behavior arises throughout your conversations, be sure to contact Customer Support immediately. You can also report suspicious messages to be reviewed by our Trust and Safety team using the Report button, as indicated below.

On the mobile app: To report a message, press on the message itself, and the option to report it will appear.

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  1. Don't share your passwords, credit card information, SSN, national identification card number, or any other private information.

  2. Don't click on any links or attachments that you may receive through instant messaging from unrecognized contacts unless the context is absolutely clear.
    We also recommend that you always use an antivirus on your own device as extra security.

  3. Don't engage in any type of online conversation that makes you feel uncomfortable.
    If you do receive such a message, DO NOT respond—instead, report the sender to Customer Support immediately.

  4. Avoid the use of remote access tools (e.g. TeamViewer, AnyDesk, etc.) since they allow the second party to potentially take control over your computer.
    If you do need to use a remote access tool, make sure not to allow any operations. These may cause damage to your computer if accessed by the other party.
    Note: Operations that may cause damage include: downloading unfamiliar files or opening untrusted websites.

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