Order with confidence
At Fiverr Pro, we trust our freelancers’ ability to deliver excellent work and prioritize your satisfaction above all. If you're dissatisfied with your order delivered by a Pro freelancer, we've got you covered with a full money-back guarantee on every eligible order and on every service provided by our Managed services on Fiverr Pro.
If you're not completely satisfied, you'll receive a full refund for the service payment and the work delivered.
What's covered?
The satisfaction guarantee applies to the following services:
- Services provided by vetted Pro freelancers
- Project manager and project planning services
- Sourcing by domain experts, including both the service payment and orders placed with freelancers recommended by the domain expert
Cancellation time frame
A cancellation request should be received by Fiverr’s Customer Support Team within 14 days following the completion of the order.
Refund process
Refunds are added to your Fiverr Pro Balance, ready for future orders. More info on the refund process.
Important:
- All Fiverr Pro Terms of Service apply.
- The refund amount is limited to the amount of the order.
- Use of a canceled delivery by clients is strictly prohibited. The freelancer retains all rights to the canceled order.
- The Fiverr Pro satisfaction guarantee does not apply to hourly orders.
- Fiverr reserves the right to determine which orders are eligible, to exclude instances of abuse, fraud, or any other inappropriate activity, and to withdraw, cancel, or amend this offer, without prior notice, at Fiverr’s sole discretion.
We’re here to help!
If you’re unable to resolve things directly with your freelancer, our Customer Support Team will step in and ensure you get a refund on any order that is found eligible.