Fiverr Pro customer protection for freelancers

What is Fiverr Pro customer protection?

Fiverr Pro offers its clients protection for every order from a Pro freelancer made between January 30, 2024 - April 30, 2024.

Why is it necessary?

At Fiverr Pro, we trust our freelancers’ ability to deliver excellent work and prioritize clients’ satisfaction. This offer is designed to provide a safety net for both you and the client and emphasize our commitment to your success on Fiverr Pro.

Will it affect my revenues or cancellation rate? 

No, the cancellation of an order only due to buyer dissatisfaction will not affect your revenue from the order and will not count toward your cancellation rate.

How would I know if a client is buying on Fiverr Pro?

Find out if a client is Pro by checking if the Pro badge appears next to the client’s username in your inbox messages. If the Pro client didn’t message you via Inbox but placed an order instead, in the early events of the order page will display the message 'This user is a Fiverr Pro client'.

 

Important Note

  • This offer is limited to the specific time frame listed above, and all Fiverr Terms of Service Apply. 
  • The offer is only for Pro clients. Find out if a client is Pro by checking if the Pro badge appears next to the client’s username in your Inbox messages. If the Pro client didn’t message you via inbox but placed an order instead, the early events of the order page will display the following message 'This user is a Fiverr Pro client'.
  • The refund amount is limited to the amount of the order.
  • This offer doesn't apply to Project Partner services
  • Use of a canceled order by a client is strictly prohibited. You will retain all of your rights as freelancers for the canceled order. 
  • Fiverr reserves the right to determine which orders are eligible, and to exclude instances of abuse, fraud, or any other inappropriate activity.

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