Paid video consultations

The Paid video consultations tool will allow eligible freelancers to offer clients the option to schedule and book consultations.

Take your workflow to the next level and utilize this tool to:

  • Connect with clients on a personal level
  • Discuss each client's project needs and align expectations
  • Leave a great first impression of your expertise and skills before they choose to purchase an order

About paid video consultations

Eligible freelancers will have the Paid video consultations tool directly on their freelancer profile and Gig’s page.
Note: This tool works just like a regular Gig when it comes to client reviews, cancellations & refunds, and freelancer ratings.

Let's review what you need to know before and after a client books a consultation.

Before a consultation is booked

  1. Freelancers will be able to access the feature’s settings on their profile (preview mode).
  2. Clients will be able to Book a video consultation via the freelancer’s Profile.

Note: Clients will be able to select a date two hours from the time they’re looking for availability and up to one week.

For example: Let's say today is Tuesday, January 16th, 2024 and a client wants to schedule a consultation.
Then the client can book a time from Tuesday, January 16th, 2023-Tuesday January 23, 2024.

  1. Clients will have to fill out a form with their order’s requirements (preset questions by Fiverr) when they book the consultation so that you can review it before your meeting.

  2. As soon as your client selects and reserves a scheduled time for a consultation, an event will be created on your calendar with the event title: “Fiverr consultation details TBD”.

  3. The event will be replaced with more details once the client completes payment.
    Note: After payment, you'll receive:

    • Confirmation of payment
    • A reminder email 15-45 minutes before the scheduled call

  4. If the client doesn’t complete the payment within an hour, the consultation and calendar event will be canceled, and that time slot will become available again.
    Note: Some clients might take more than an hour to complete payment, and the event will be created only if the time slot is still available.

  5. Once the client has filled out the requirements, an automated message will be sent to the client in the order chat.
    Note: The freelancer's name will be displayed as the sender. The message will include details like what time the consultation will take place (in the client’s timezone) and when they should expect the written summary.

After a consultation is booked

  1. Once your client schedules a consultation with you, your meeting will take place via a Zoom video call.
    Note: Make sure to review your client’s requirements the client submitted in advance.

    Please note: If you agree to reschedule a time without canceling first:
    • The reminder email will be for the original date and time booked during the order process—not the new rescheduled date.
    • The communications you’ll receive from Fiverr (e.g., email reminders) won't be updated with the new date/time.
    • Freelancers will need to start the call in this case—it won’t initiate automatically.
  2. Following your consultation, you'll need to send your client a written summary of your discussion. This summary serves as the order's delivery. You have up to 10 days from the day the client placed the order (not necessarily the consultation date) to deliver the summary. While there's no same-day deadline, exceeding 10 days will be considered late.

    Example: If the client booked on Monday, January 15th, 2024, the delivery date for the summary is Thursday, January 25th, 2024, regardless of the consultation date.


  3. Your clients can access the recording for a limited time through the order’s page as well. 

How to set up consultations

To set up this tool:

  1. Go to Manage consultations to turn on the consultation option.
    Manage_Consultations.png

  2. Select your preferred settings (availability and pricing) and save your settings.

    • Your availability for consultations on Fiverr:
      1. Integrate with your Google/Office calendar.
      2. Select your general availability.
        For example: Monday-Thursday, between 2:00 PM and 5:00 PM.

    • The pricing and package details of your consultations:
      1. Choose the session durations you offer. This can be 30 minutes, 60 minutes, or both.
      2. Set clear prices for each session length.
      3. Include a description for potential clients. This description should explain what your consultations cover, what clients need to prepare beforehand, and the languages you offer, or any other helpful details. 

  3. Once you connect your calendar, the feature will automatically update your availability when you have an existing calendar event scheduled.

    Help_Center_-_Settings.pngConsultation_settings_-_Step_01.png  

How to join your video consultations

To join your scheduled video call, all you need to do is click the Join button.

You can access the Join button or video call link via:

  • The order's page
  • Your calendar event
  • Your reminder email

Learn more with Consultation tips & FAQs for sellers.

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