What is DSA?
The European Union’s Digital Services Act (DSA), is a recent European regulation developed by the EU Commission. It oversees various platforms like marketplaces, social networks, and content-sharing platforms. The goal is to establish a safer digital environment that safeguards the fundamental rights of all digital service users. The DSA strives to enhance transparency, accountability, and user empowerment.
What steps is Fiverr taking to comply with the Digital Services Act?
Fiverr is dedicated to adhering to industry standards and regulations. We've established an in-house task force dedicated to comprehensively addressing all aspects of the regulation and delivering the best experience to our community.
Certain adjustments are required to guarantee our compliance with the DSA, ensuring a safe and trustworthy experience for the Fiverr community members. Here are some instances of the modifications we've implemented in processes, policies, and products to meet the objectives of the DSA:
- We've modified the registration process for new freelancers on Fiverr, ensuring the verification of freelancers who identify as businesses before featuring them in our catalog.
- We are committed to transparency and are actively developing resources to inform our users about content moderation and system operations.
- We've enhanced reporting processes and features for addressing abuses, illegal content, harassment, and violations of our Terms of Service.
What's in it for you as a Fiverr freelancer or client?
The new regulation focuses on two key areas: Enhanced Identity Verification and Safety and Trust when using Fiverr. The first requires verifying business freelancers, fostering higher quality work, reliability, and trust. Secondly, safety and trust are bolstered by stronger privacy and security measures, along with new reporting features to combat harmful content. For more details on reporting, check out "How to report content or behavior on Fiverr".
For more information on our reporting feature please read How to report content or behavior on Fiverr.
- The first implementation of the regulation will be starting on February 17th, 2024, for new users registered on Fiverr. Fiverr will be contacting existing users throughout 2024 to request additional information and verification. Confirming and providing your details is essential in order to comply with EU laws, and if you’ve been contacted, you’ll be given a deadline to go through this process.
- If you selected that Fiverr is not your primary job or profession, you will be able to update your status in your profile settings page. However, if you're using Fiverr as your primary job or profession, you can only update any changes to your information or status by contacting Fiverr's Customer support using the Contact us tab at the bottom of the page
- If your business information is not complete by the deadline you’ve been given, any Gig creation will be blocked and you will not be able to sell on Fiverr.
- Yes, after determining your Seller status, you’ll need to answer if your business is registered or not, and then you will be required to fill in the business registration number of the company you work for.
- The term business identification number may vary by location. Although this list is not exhaustive, this number may be known by the following names:
Entity number or ID
Business number or ID
Department number or ID
Company number
Incorporation number
Filing number
Document number
Control number
Organization number
Charter number
License number
Registry number
To find out about business registration or individual identification requirements in your specific country, please contact your local relevant government authority.