Background checks on Fiverr Pro

What is a background check? 

Fiverr now offers background checks as a service for our clients. A background check is a way for organizations to confirm the details of a person's past. This usually involves looking into their criminal history. 

How it works for clients

Note: The background check process is handled by a trusted third-party, Checkr, and not directly by Fiverr. Access to and use of criminal information may be subject to country-specific restrictions.

There are two main types of checks a freelancer may be subject to:

  • Checks any major offense conviction records in the freelancer’s country.
  • Checks through particular databases, public lists, media sources, and any other public and private records to determine criminal activity.

For international candidates, Checkr conducts either an International Criminal Search or an Adverse Media Search, depending on the country's regulations on online background checks. For US candidates, a standard National Criminal Search is performed.

  1. First-time clients will need to go to the freelancer's profile or inbox, click on the "Ensure this freelancer is compliant with your business" banner, and then select 'Background check.'
    For existing clients, click on ‘Background check’ located under your freelancer profile, or your inbox.
  2. Make a paymentWhether a payment is required depends on your subscription plan.

    1. If you have allocated credits from any subscription plan, they will be applied towards the background check.

    2. If the Fiverr balance is less than the total amount, you will be charged for the difference. 

    3. If there are no credits on your account, you will need to pay for the total amount displayed during checkout. 
      Note: Depending on your subscription plan, you may be eligible to receive a 10% discount. Check your Fiverr Pro subscription plan for more information.

  3. Track the background check progress. The process may take up to 12 days; the freelancer will have 7 days to give their consent, and then up to 5 days for the review.
  4. Once the background check has been completed, you will receive an email notification. 

    1. Background check statuses

      • Clear: The searches returned no records.

      • Issues found: The completed report has information for you to review.

    Note: On both occasions, you will need to review the report and make decisions based on your requirements.

  5. To download the full report, click on "Get report" next to the background check status.
     
    Note: The member who requested the background check can download the full report. Admins will also be able to view the result and download the reports. Other members can view the background check result of the freelancer but not download the report.

 

Information for freelancers

  1. Freelancers will receive email notifications from Fiverr and the third-party whenever a client requests a background check. Freelancer cooperation is essential for the process to move forward.
  2. Freelancers will be asked to electronically sign a disclosure, consent, and authorization form.
  3. Once a freelancer receives a request, they will have 7 days to give their consent through our third-party partner, Checkr. If not completed within this timeframe, the request will expire, and the client will need to resubmit.
    • The freelancer can decline the background check by reaching out directly to Fiverr.

      Note: Fiverr scores won't be impacted, and freelancers won't be penalized for declining a background check request.
  4. Once the background check is complete, freelancers will receive an email confirmation. Freelancers will also have the option to request their background check results if the selection was initially made through the Checkr onboarding process. Freelancers may log into their Checkr account to check further.
    • Freelancers can initiate a dispute directly with Checkr if they believe the screening results are inaccurate.

Was this article helpful?